At Sparrowio, your satisfaction with our furniture is important to us. We want your shopping experience to be worry‑free. Please take a moment to review our return and refund policy.
Returns
Eligibility
We accept returns within 30 days from the date of delivery. To be eligible for a return, your furniture item must be unused, in the same condition that you received it, and in its original packaging.
Non‑Returnable Items
Certain items are non‑returnable, including but not limited to:
- Personalized or custom‑made furniture
- Intimate or sanitary goods
- Perishable goods
- Gift cards
- Assembled furniture (if assembly has been completed by the customer)
Return Process
To initiate a return, please contact our customer support team at support@sparrowio.shop. We will provide you with return instructions and a return authorization if applicable.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., wrong furniture item shipped or defective product). In the case of our error, we will provide a prepaid return label. For large furniture items, we will coordinate with you to arrange the most cost‑effective return method.
Refunds
Refund Processing Time
Once your returned furniture is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed within 2 business days after approval. A credit will then be applied to your original method of payment.
Late or Missing Refunds
If you have not received your refund within the expected time frame, please first check your bank account, then contact your credit card company or payment provider. It may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at support@sparrowio.shop.
Exchanges or Damaged Products
Exchanges
We do not offer direct exchanges. If you wish to exchange a furniture item for a different style, color, or size, you will need to return the original item following our return policy and place a new order for the furniture item you want.
Damaged Products
If you receive a damaged furniture item, immediately contact us, provide detailed information about the damage along with clear photos, and request a replacement or refund. Please keep the original packaging and the damaged item as evidence.
Contact Us
If you have any questions or concerns about our return and refund policy, or if you need assistance with a return or refund, please do not hesitate to contact our customer support team. We are here to help you.
Email: support@sparrowio.shop
Phone: +1 208-634-5044
Address: 282 Alta Vista Dr, McCall, ID 83638, USA
Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)